Why is there a charge on my credit card?
Q: What is this charge I see on my credit card bill marked as ENMASSE ENT?
A: It's a charge related to one of the games made by En Masse Entertainment.
Q: Who is En Masse Entertainment?
A: We're a video game publisher located in Seattle, Washington, USA. We make the TERA and ZMR online games and the Fruit Attacks and Pocket Platoons mobile games.
Q: Why did you charge my card?
A: Our charges (which will appear on your credit card as ENMASSE ENT) are either for the purchase of a computer game, for a reoccurring subscription fee for a game a, or for a related one-time transaction.
Q: Where do I find information about my subscription or update my billing information?
A: You can view account and subscription information for our online games in our account management system.
Q: How do I stop getting billed?
A: You can cancel your subscription at any time using our account management system. If you’re unhappy with the product or having any problems at all, we encourage you to contact our Customer Support department – they’d like to help you, really!
Feel free to contact Customer Support.